Birdwatch team started to conduct more virtual visits with homeowners for follow-ups, introducing flight and home care plans, etc.. However, the current visit model in the Manager Portal is heavily oriented towards on-site visits, leading to confusion when used for virtual appointments. For instance, when a virtual visit was scheduled through the portal, customers would receive automated notifications like "Tech will arrive in 24 hours," which caused misunderstandings. To avoid confusion, the Ops team has stopped using the portal for scheduling virtual visits and instead relies on Google Calendar. Home Managers (HMs) schedule these appointments through Google Calendar, invite the homeowner, and share a Zoom link for the virtual meeting. The main objective of this feature is to enable Birdwatch team to schedule virtual visits directly through the Manager Portal, while ensuring that homeowners receive appropriate and clear notifications tailored to virtual appointments.
